Ongoing Library Management
Daily management is essential to a healthy DAM. A DAM is like the Golden Gate Bridge: it always needs painting. Ongoing user care, training, and engagement is essential. Metadata needs to be current with the organization’s initiatives, outdated assets must be archived. Childs Company provides comprehensive services short-term or long-term: daily administration, processing and training new users, administering user surveys, troubleshooting, vendor relationship management, site improvements, special initiatives, reporting and presentation, governance and steering.
“Ann manages our DAM; she’s our daily ‘eye in the sky’. Marketing stakeholders use the DAM to share and collaborate globally. Ann never hesitates to help us solve open issues and seeks to find the best solutions for all interested parties.
— Cynthia Teeple, Sr. Marcom Manager North American Marketing, Norton Business Unit, Symantec